Return Policy

Our return policy lasts thirty (30) days and includes only damaged or defective products caused by the Company. If thirty (30) days have gone by since your purchase and receipt of our product, unfortunately we cannot offer you an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original unopened packaging. We do not accept returns of packages that have been opened. We will not accept any item that is returned more than thirty (30) days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. It is the sole discretion of the Company to determine whether an item is eligible for exchange. We will also notify you of the approval or rejection of your return. If you are approved, then your exchange will be processed.. There will be no refunds for any purchases.

Only regular priced items may be returned , unfortunately sale items cannot be returned for any reason.

We only replace items if they are defective or damaged and we determine that the damage or defect was caused by the Company. If you need to exchange it for the same item, send us an email at info@rayzyn.com and send your item to: PO Box 6161, Napa, California 94581. It must be in its original unopened package and must include an original receipt or proof of purchase to be eligible for exchange.

To return your product, you should mail your product to: PO Box 6161, Napa, California US 94581

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.